Terms & Conditions

Overview

1. We accept returns only for damaged items or items that are not as described in the order.
2. Returns must be initiated within 2 days of delivery.
3. To initiate a return, please contact our customer service team with proof of damage or discrepancy.
4. Items must be returned in their original condition, with all tags and packaging intact.
5. Refunds will be processed within 5-7 days of receiving the returned item.
6. Refunds will be issued in the original payment method.
7. Shipping costs for returns are the responsibility of the customer, unless the item was damaged or not as described.

Order Cancellation

1. Orders can be cancelled only before shipment.
2. To cancel an order, please contact our customer service team through orders@thegrandsouq.com
3. Cancellations are subject to a percentage or fixed amount restocking fee.

Disclaimer

1. We strive to provide accurate product descriptions and images.
2. However, we are not responsible for any errors or discrepancies in product descriptions or images.

Changes to Terms and Conditions

1. We reserve the right to modify these Terms and Conditions at any time.
2. Changes will be effective immediately upon posting on our website.

Order Return Cancellation

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Need help?

Contact us at {email} for questions related to refunds and returns.